Microsoft Zune Firmware Update Repair Service - All Generations

Description

This is a firmware update service for the Zune (Generation 1-3). Please note that the Zunes in the pictures are NOT included. You mail in your Zune, I will install the appropriate Zune firmware onto it and mail it back to you.
Microsoft discontinued its support of the Zune models. Zune firmware updates are no longer possible through the Zune PC software, nor can you factory reset it from this software. Erasing your Zune's firmware or installing a new hard drive will leave you stuck with an unusable device. This is where my services come into play. I have a workaround allowing me to restore a functioning Zune back to the latest firmware.
The purchase price covers the firmware update service; return shipping will depend on your location. I am not currently offering physical Zune repairs, but that is subject to change. However, before you select that "Buy It Now" option, let's make sure this is the service you need.
Before purchasing
: I want to do everything I can to ensure your Zune needs a firmware update
and nothing else
. Although seldom the case, hardware issues may result in the firmware being erased from your device. If your Zune is displaying any error codes, rather than a simple "connect to PC" message, you may be experiencing additional issues; in which case, a firmware update may not help you. For example, an error code 5 ("contact support 5") often means your Zune's hard drive is experiencing problems - more often than not, it is the hard drive or hard drive cable that is causing this. Again, a firmware update will not remove this error.
Therefore, to minimize the chances of you sending me a device I am unable to fix, contact me through eBay prior to purchasing to let me know you are interested in this service. In a single message, send me a photo of your Zune device, along with any pertinent details you feel are necessary to share. Make sure your device is turned on, and the firmware update message is clearly visible. I will reply with a queue number reflecting when I will be able to service your device. It will take about one business day upon arrival per five customers to service (therefore, if your queue number is 1-5, expect one business day, 6-10 would be approximately two days, 11-15 would be three, etc). Be sure follow up with your purchase within 48 hours to maintain your queue position.
How it works
: Once you make your purchase and pay the non-refundable fee, I will send you an additional eBay message containing my shipping info. You mail your Zune to me, and when it arrives, I will load the firmware and mail it back. Any songs/photos/data on your Zune may be erased during the update process - so make sure to back them up first.
Upon request, I can load the now unavailable Zune HD games/apps onto your device before mailing it back
at no extra charge (Zune HDs only). If your hard drive is already failing/defective, I may be unable to load the firmware. In this case, there will be nothing more I can do unless I begin providing full repair services. I want to restate that this is always a possibility, which is why we take the aforementioned steps to prevent such mistakes and mishaps.
Shipping
: When you purchase this listing, I will send you a message with my mailing address. You will be notified of a long handling time (15 days). This refers to the return shipping of your device, which will likely take much less time depending on the shipping method you use to initially send your Zune to me. You will need to package up your Zune
carefully
and pay for postage to get the Zune to me. After the repair is done, I will be responsible for the return shipment. Return shipping takes approximately 3-5 days to arrive. At this time, I cannot offer this service to International customers.
Feel free to message me with any questions or concerns. Thank you and happy shopping!